Case Details Case Details Case Details Case Details
Enhancing Customer Experience in Retail
Challenge:
Bright Retail Solutions, a leading retailer with a global presence, was facing
challenges in engaging customers and driving sales across their online platform.
Despite having a wide array of products, the client struggled with delivering
personalized shopping experiences that could keep customers engaged and increase
conversion rates.
Solution:
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The Impact
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Increase in Sales
Personalized suggestions boosted sales by 25%
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%
Higher Satisfaction
Improved shopping experiences boosted satisfaction scores
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%
Rise in Repeat Purchases
Customers returned more often, with repeat purchases up by 20%
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%
Lower Bounce Rate
Relevant recommendations reduced bounce rates by 30%
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Increase Order Value
Customers added more items to their carts, raising AOV by 35%
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Increased conversions
Mobile shopping conversions grew by 60%
Tech Stack
Result
The AI recommendation engine boosted Bright Retail Solutions’ sales by 25% and
increased customer satisfaction by 15% within six months.
Repeat purchases also rose by 20%, highlighting AI’s impact on customer
engagement and business growth.
The AI recommendation engine
developed by TI has truly transformed our customer experience. Our
customers are more engaged, and we've seen a noticeable increase in sales.
The level of personalization we can now offer is a game-changer for our
business.
Sarah L.
— Head of Digital Marketing,
Bright Retail Solutions
